Summary
This position is primarily responsible for the day-to-day Operations including any irregular operational issues that may occur. The Operations Coordinator is responsible for providing support to departments within the Hera Company, and ensuring all requirements are met for the safe operation of each flight. This is an in-person position at our headquarters in Clearwater, FL.
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Years of Experience: Minimum one (1) year of airline industry experience. Minimum one (1) year of job experience in a Lead and/or Supervisor role in a service or operational position.
•Other minimum requirements: Ability to work varied shifts, including evenings, weekends and holidays, and be able to stay late for delayed flights or irregular operations in a 24/7 environment. Ability to attend and complete required training. Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers. High level of proficiency in Microsoft Office. Ability to work in a fast-paced and potentially high-stress environment.
Preferred Requirements
•Bachelor’s degree (preferred but not required).
•Knowledge and understanding of Part 91 and Part 135 operations.
•Extensive problem-solving capabilities when working with irregular flight operations.
•Excellent written and oral communication skills with proven ability to develop customer correspondence at an executive level.
•Highly organized, with multi-tasking ability and the ability to work through stressful situations.
•Team building skills and a positive attitude.
•Ability to travel if required.
Job Duties
•Establishes and maintains positive rapport and communications via email and phone with all relevant departments, regulatory agencies and Charter-related entities.
•Communicates all information proactively and timely with the designated management including Executives and internal/external customers.
•Answers incoming calls and advises process, policy and procedures for all internal/external customers who contact Operations for guidance and assistance.
•Is responsible for working the various phases of irregular operations including assessment, coordination, facilitation and reporting of the events while working with other internal departments.
•Coordinates all service recovery elements with outside vendors which include Ad Hoc public and private charters, hotels, transportation companies and/or food and beverage outlets.
•Validate and balance the expenses as it relates to events in which they assisted in the coordination of.
•Coordinate “Positive Contact” between FBOs, and crew members per the Flight Crew Policy.
•Maintains and updates the weekly fuel pricing.
•Request Deice/Anti-Ice availability during the winter season.
•Coordinates, facilitates and distributes international requirements for international aircraft movements.
•Assist with identifying potential vendors in cities where relationships do not exist.
•Ensure compliance with all FAA, DOT, and TSA directives and security requirements.
•Ensure compliance of all company policy and procedures.
•Other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office – While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
Full Time Benefits
Medical/Dental Insurance
401K with an employer match
Paid vacation and sick time
